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Account Manager/Customer Success Manager
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About the team
On The Spot is a software development company, focused on building R&D offices for heavily invested startups from the UK, EU and Israel. We aim to directly сonnect tech talents with emerging tech companies worldwide to develop theirs products — from scratch to unicorn.
- Domains: cybersecurity, e-commerce, fintech, adtech
- Key customers: Orca Security, ironSource (merged with Unity), Cycode, Karma, 365scores
- Company staff: 150+ people
About the role
On The Spot Development is looking for a talented and result-driven Account Manager to join our in-house team. A person will be responsible for overseeing high-value accounts generating $100k−$1M in revenue annually.
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Responsibilities
- Regular communication with key customers through health-check calls and email correspondence
- Aligning R&D team policies and procedures with customers regarding infrastructure, benefits, salaries, budgets, and monitoring their execution
- Providing guidance to customers on company and local market best practices
- Collaborating closely with the Recruiting and HR departments
- Supporting the process of creating new job openings, gathering requirements, and managing communication, while reporting on hiring progress and outcomes
- Overseeing the process of business trip arrangements for employees to the EU, the UK and Israel
- Managing and supervising the organization of events as per customers' requests
- Streamlining document flow management
Requirements
- Proficiency in spoken and written English (C1+) is a must
- Having a legal background is highly beneficial for this role
- Previous experience in customer-facing positions is a huge advantage
- Strong communication and problem-solving abilities
- Basic comprehension of recruitment and HR procedures
- Quick learning capabilities with adaptability to evolving environments
- Strong negotiation skills with a focus on achieving mutually beneficial outcomes
- Independence, high level of accountability, and a proactive approach
- Exceptional attention to detail and effective time management skills
Benefits
- Work in a highly professional team. Informal and friendly atmosphere in the team
- Paid vacation — 20 business days per year, 100% sick leave payment
- Equipment provision
- Partially compensated educational costs (for courses, certifications, professional events, etc.)
- Legal and Accounting support in Poland
- Ability to work from our comfortable office in Warsaw at Prosta 51
- 5 sick days per year
- Medical insurance (after the end of the probationary period)
- Flexible working hours – we care about you (!) and your output
- English and Polish classes 2 times a week (online)
- Bright and memorable corporate life: corporate parties, gifts to employees on significant dates
Join us
Contribute to our growth
Know someone perfect for this role? Let us know about them. We have a referral program to recognize your support.