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Account Manager/Customer Success Manager
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About On The Spot
On The Spot Development is a software development company that builds R&D teams for heavily invested startups and tech companies from the UK, EU, and Israel.
This job opportunity is for a position within one of our teams. You will be directly employed by On The Spot and will collaborate closely with our partner companies, contributing to their product's journey.
About the team
On The Spot is a software development company, focused on building R&D offices for heavily invested startups from the UK, EU and Israel. We aim to directly сonnect tech talents with emerging tech companies worldwide to develop theirs products — from scratch to unicorn.
- Domains: cybersecurity, e-commerce, fintech, adtech
- Key customers: Orca Security, ironSource (merged with Unity), Cycode, Karma, 365scores
- Company staff: 150+ people
About the role
On The Spot Development is looking for a talented and result-driven Account Manager to join our in-house team. A person will be responsible for overseeing high-value accounts generating $100k−$1M in revenue annually.
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Responsibilities
- Regular communication with key customers through health-check calls and email correspondence
- Aligning R&D team policies and procedures with customers regarding infrastructure, benefits, salaries, budgets, and monitoring their execution
- Providing guidance to customers on company and local market best practices
- Collaborating closely with the Recruiting and HR departments
- Supporting the process of creating new job openings, gathering requirements, and managing communication, while reporting on hiring progress and outcomes
- Overseeing the process of business trip arrangements for employees to the EU, the UK and Israel
- Managing and supervising the organization of events as per customers' requests
- Streamlining document flow management
Requirements
- Proficiency in spoken and written English (C1+) is a must
- Having a legal background is highly beneficial for this role
- Previous experience in customer-facing positions is a huge advantage
- Strong communication and problem-solving abilities
- Basic comprehension of recruitment and HR procedures
- Quick learning capabilities with adaptability to evolving environments
- Strong negotiation skills with a focus on achieving mutually beneficial outcomes
- Independence, high level of accountability, and a proactive approach
- Exceptional attention to detail and effective time management skills
Benefits
- Work in a highly professional team. Informal and friendly atmosphere in the team
- Paid vacation — 20 business days per year, 100% sick leave payment
- Equipment provision
- Partially compensated educational costs (for courses, certifications, professional events, etc.)
- Legal and Accounting support in Poland
- Ability to work from our comfortable office in Warsaw at Prosta 51
- 5 sick days per year
- Medical insurance (after the end of the probationary period)
- Flexible working hours – we care about you (!) and your output
- English and Polish classes 2 times a week (online)
- Bright and memorable corporate life: corporate parties, gifts to employees on significant dates
Join us
Contribute to our growth
Know someone perfect for this role? Let us know about them. We have a referral program to recognize your support.