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Customer Success Onboarding Specialist at Unity (Project-based role for 6 months)
About On The Spot
About the team
Unity is the leading platform to create and grow games and interactive experiences.
Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.
About the role
We are looking for a proactive and customer-oriented Customer Success Specialist to support mobile developers during their onboarding journey on Unity’s platform.
In this role, you will guide new clients through their first 90 days, helping them navigate the platform, launch initial campaigns, and resolve any blockers. You will act as the main point of contact, ensuring a smooth and successful onboarding experience.
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Responsibilities
Customer Success & Onboarding
- Guide developers and clients through a structured 90-day onboarding journey
- Act as the main point of contact for new customers
- Support campaign setup, activation, and early-stage optimization
- Proactively identify blockers and opportunities affecting customer success
Client Communication & Coordination
- Communicate with customers primarily via Slack and email, with calls when needed
- Lead customer conversations and manage expectations confidently
- Handle questions, concerns, and escalations
- Coordinate with internal technical, support, and product teams
- Follow up on issues and ensure timely resolution
Product, Data & Commercial Support
- Help customers understand product workflows, billing, dashboards, and campaign setup
- Analyze customer and campaign data to identify issues and opportunities
- Focus on business metrics such as activation, monetization, and spend
- Validate AI-generated recommendations and translate relevant insights into clear customer actions
Ownership & Prioritization
- Independently prioritize multiple customers, issues, and tasks
- Proactively solve problems rather than waiting for instructions
- Take ownership of customer outcomes
- Contribute to improving processes and documentation in a fast-changing environment
Requirements
- 2+ years of experience in Customer Success, Account Management, Client Services, Sales, or another customer-facing B2B role
- Strong experience working directly with external clients
- Customer-facing confidence and ability to manage expectations
- Strong commercial awareness and focus on business outcomes
- Analytical mindset and comfort working with data and metrics
- Strong prioritization and multitasking skills
- Proactive approach and strong sense of ownership
- Ability to explain complex processes clearly
- General technical understanding of platforms, integrations, and workflows
- Experience with tools such as Salesforce, Slack, or similar systems
- Strong English (Upper-Intermediate+)
Nice to have
- Experience in mobile, gaming, SaaS, or ad-tech industries
- Experience working with AI-powered tools (particularly Claude)
Benefits
The benefit package depends on the contract type and will be discussed individually during the interview process.
📌 Please note that it's a project-based role for 6 months.
Join us
Position is open to candidates in Poland. You need to have a residence permit or another valid document allowing work in Poland. Thank you!
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